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Regional Staff Recognition System — Systems Win

Regional Staff Recognition System

16/07/2025 · Automation · Culture · Power BI · SharePoint · Awards · Student-led

Student-built, zero-budget, region-wide: culture shift measured, not claimed.

Problem

Recognition was ad-hoc and invisible; no mechanism to surface peer-to-peer appreciation or quantify culture signals. Fragmented forms, manual collation, no feedback loops.

Context & Diagnosis

  • Stakeholders: Regional Director, Heads, Marketing, HR, Teachers, Students
  • Systems: Microsoft Forms → Power Automate → SharePoint List → Power BI
  • Root causes: tool sprawl, no system owner, no metrics, no single source of truth.

Intervention

  1. SharePoint List as the system backbone (schema + ownership).
  2. Power Automate flows for submission → moderation → publish → notify.
  3. Power BI dashboard with participation KPIs and trend lines.
  4. Playbook + comms pack; student team to operate the pipeline.

Results

  • 90% staff participation in 4 weeks; 1,147 nominations; 312 peer recognitions.
  • Leaders gained weekly insight into momentum, departments, and role models.
  • Handover to Marketing for ongoing stewardship.

What I’d do differently

Add a lightweight taxonomy for values, and ship an auto-generated monthly report PDF.

Standards & Evidence

Aligned to ISO 20000-1 (service design & transition), ISO 27001 (access control), GDPR Art. 5 (data minimisation). Evidence mapped to CMI L7 Units 700, 703, 714.